Evaluating and Improving State Run Public Transport (TSRTC) Logistics Services

Abstract

Telangana state Road Transport Corporation (TSRTC) is the state-run public transport bus service by Government of Telangana. TSTRC operates both intrastate and interstate services on basis. The service is extended to 9377 villages connecting them to major towns and cities leaving out only 844 villages. Despite good passenger operations and connectivity to the most of Telangana's settlements, the TSRTC has recently on 19 June 2020 started its Cargo, Courier and Parcel services to cater to the demand. Earlier to this, private agencies operated the freight using the Buses to Transport the cargo but due to increasing demand of cargo in short time TSRTC have developed a Freight management wing to streamline the transportation on its own. This service is emerging as a preferred option due to the shortest delivery times, when compared to most of the private players in the state. The delays due to consolidation in case of private players are not observed in the state-run logistic services as Buses follow fixed schedules. form major stake of the parcel, cargo and courier service. TSRTC also offers Bulk transportation up to 9 tonnes for which 150 dedicated cargo buses are available. Currently the logistic service has147 pick-up and drop centres in the state from where customers can send and receive the consignments. However, last mile connectivity is not provided by the TSRTC. Because of the low tariff plans, other private companies can utilize this service as an intermediary chord for the transportation of their consignments, reducing total costs and time while also expanding the catchment area to remote locations. So, the study focused on evaluating the existing logistics operations and Problems faced by the TSRTC logistics. The study is limited to the relationship between the transport supply and demand, and Cargo Movement. from the data and analysis, the future cargo demand has been forecasted. Phase wise improvement has been proposed to generate revenues, also the first mile and last mile connectivity has been proposed at required locations to improve the overall efficiency of the service.